Last Updated: January 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR MAKING A BOOKING.
These Terms and Conditions (“Terms”) govern your access to and use of the Scubahive website, applications, and related services (collectively, the “Site” or “Services”).
By accessing, browsing, or using the Site, or by completing a booking, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must refrain from using the Site.
Scubahive may amend these Terms from time to time. Updated Terms will be posted on the Site and will take effect immediately upon posting. Continued use of the Services constitutes acceptance of the updated Terms.
Please also refer to our Privacy & Cookies Policy, which forms part of your use of the Services.
Scubahive operates an online platform that connects Users with Service Providers offering scuba diving–related experiences and services.
Scubahive:
All Bookings constitute a direct contract between the User and the relevant Service Provider, subject to the Service Provider’s own terms and conditions.
Scubahive does not endorse, guarantee, or warrant the quality, safety, suitability, legality, or availability of any Service Provider or any services provided by them.
Information displayed on the Site is based on information provided by Service Providers. Scubahive does not guarantee that such information is accurate, complete, or error-free, and reserves the right to update or correct information where appropriate.
Scubahive may display listings in an order determined by objective factors (for example, popularity, availability, relevance, or other ranking criteria). Display order does not constitute an endorsement.
By using the Site, you represent and warrant that:
You agree not to:
The Site and its content are provided for personal, non-commercial use only.
You may not reproduce, distribute, display, sell, license, or otherwise exploit any part of the Site or its content without Scubahive’s prior written consent.
Prices displayed on the Site are provided by Service Providers and may exclude:
Additional charges may be imposed directly by Service Providers and are outside Scubahive’s control. Where applicable, fees and charges will be disclosed during the booking process.
Scubahive’s Price Guarantee applies subject to the separate Scubahive Price Guarantee policy, which forms part of these Terms.
Payments may be processed through third-party payment processors.
Currency conversions, exchange rates, and transaction fees are determined by your bank/payment provider and are not controlled by Scubahive. Scubahive is not responsible for currency fluctuations or bank charges.
By making a Booking, you acknowledge that scuba diving and related activities involve inherent risks.
You are responsible for meeting Service Provider requirements, including (where applicable):
Failure to meet requirements may result in denial of service by the Service Provider without refund, subject to the applicable policies.
Scubahive reserves the right, at its sole discretion and to the extent permitted by law, to suspend, restrict, or terminate access to the Site, or to refuse to process or give effect to any Booking request, including where:
Such actions may be taken without prior notice and without obligation to provide reasons.
All Bookings made through Scubahive are subject to:
Where there is any inconsistency, the stricter policy shall apply.
Unless otherwise specified by the Service Provider, Scubahive may apply the following guideline framework, subject always to the Service Provider’s policy:
These guidelines are indicative only and do not override Service Provider policies.
Booking changes or amendments may incur additional charges and are handled on a case-by-case basis, subject to availability and Service Provider approval.
If a confirmed service is unavailable and no acceptable alternative can be arranged, Scubahive may facilitate a refund in accordance with applicable policies.
In exceptional circumstances (including natural disasters, political unrest, or safety concerns), Scubahive may, at its discretion, facilitate cancellations or refunds. Scubahive shall not be responsible for ancillary costs such as flights, accommodation, or insurance purchased independently.
Users acknowledge that cancellation and refund provisions:
Users are strongly encouraged to obtain appropriate travel and dive insurance.
Scubahive operates solely as a platform and booking facilitator that connects Users with independent Service Providers.
Each Service Provider is solely responsible for:
Scubahive does not control, manage, or operate any Service Provider’s activities and does not assume responsibility for the acts, omissions, or conduct of any Service Provider.
Any issues relating to the quality, safety, delivery, or execution of services — including but not limited to dive operations, equipment, weather decisions, staff conduct, or on-site conditions — are the responsibility of the relevant Service Provider.
Users agree that such matters should be addressed directly with the Service Provider, in accordance with the Service Provider’s policies and applicable laws.
Where appropriate, Scubahive may, at its discretion:
However, such assistance does not constitute acceptance of liability or responsibility by Scubahive.
Scubahive does not guarantee any specific outcome, resolution, or remedy in disputes between Users and Service Providers, including claims relating to service quality, safety incidents, or dissatisfaction.
Service Providers are responsible for maintaining required licences, permits, certifications, and insurance. Scubahive does not audit or guarantee regulatory compliance.
Users may submit reviews, comments, and other content.
By submitting content, you grant Scubahive a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content in connection with the Services.
Scubahive reserves the right to moderate, edit, or remove content at its discretion.
All intellectual property rights in the Site (including content, branding, design, layout, and software) belong to Scubahive or its licensors.
You may not use Scubahive’s trademarks, branding, or content without prior written consent.
The Site may contain links to third-party websites. Scubahive is not responsible for third-party content, policies, or practices.
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”.
Scubahive disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
To the maximum extent permitted by law:
Nothing in these Terms limits liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Scubahive from claims, losses, liabilities, damages, and expenses arising from:
Scubahive shall not be liable for any failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, severe weather, government actions, pandemics, or political unrest.
Users are encouraged to obtain travel and dive insurance.
Scubahive may suspend or terminate access to the Site as permitted by law.
Sections intended to survive termination (including disclaimers, limitation of liability, and indemnity) shall remain in effect.
These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration, except where injunctive relief is required to protect intellectual property rights.
To the extent permitted by law, you waive the right to participate in class actions or representative proceedings.
If any provision is held unenforceable, the remaining provisions remain in full force and effect.
These Terms constitute the entire agreement between you and Scubahive regarding use of the Site and Services and supersede prior agreements relating to the same subject matter.
Questions about these Terms: hello@Scubahive.com